We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Website, register on the Website, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Website. Users may be asked for, as appropriate, name, email address, mailing address, and/or phone number. Users may, however, visit our Website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Website related activities. A User’s account profile and any content a user may post on the Website is meant for public consumption, therefore, this content may be displayed on the Website and on third-party Websites or other services.
We may collect IP addresses to improve services rendered through our Website (for example ensuring the quality of our review system and to locate contractors near your connection point).
We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer and technical information about Users, means of connection to our Website, such as the operating system and the Internet service providers utilized and other similar information.
Reno 411 may collect and use Users’ personal information for the following purposes:
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website. We restrict access to personal identification information to employees and representatives who are authorized and require access to carry out their required responsibilities & contractual obligations.
Sensitive and private data exchange between the Website and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Reno 411 Inc. takes reasonable steps to ensure information collected is relevant, accurate, and complete. A User wishing to access their information in order to make changes can do so by signing into their MyReno411 account and selecting ‘Account Settings’ from the top right of the page. To access other personal information Reno 411 Inc. may have, please send an email outlining the request to the address listed below. If a User wishes to remove or delete their account they can do so from ‘Account Settings’, certain information may be retained as necessary upon termination of an account, please see below.
The information that we collect and retain may be stored in Canada, the United States, or other countries where our servers are located. Reno 411 Inc. may retain personal information after an account has been terminated for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with the applicable local laws. When that purpose has been satisfied the personal information will be removed from the system in such a way as to protect the User’s security.
Users may find advertising or other content on our Website that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our Website. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website's own terms and policies.
Content provided by the contractor such as images and/or videos will be temporarily removed from the Website after the subscription period if the contractor fails to renew their contract with Reno 411 Inc. This content will remain in our database so that if the contractor does renew their contract the profile can be restored to its previous condition. If the contractor does not wish Reno 411 Inc. to retain their images, and/or videos, and/or logo then the contractor can request their profile be deleted which will permanently remove this information from our Website and databases.
Reno 411 Inc. will typically seek consent for the use or disclosure of information at the time of collection, however, in certain circumstances when this is not possible we may seek consent after collection has already occurred (for example if Reno 411 Inc. wished to use information for a purpose previously not identified). A User may withdraw their consent at any time, subject to legal or contractual restrictions and reasonable notice. Should a user withdraw their consent then the Website may not be able to continue providing services.
This Website is a general audience Website that does not offer services directed at children. Children are not eligible to use our Website unsupervised and we ask that children do not submit any personal information to us. Should a child whom we know to be 13 years old or younger provide us personal information, that information will be deleted as soon as reasonably possible.